IMPORTANT: PLEASE READ BEFORE SENDING YOUR GUN!
BE SURE YOUR FIREARM IS COMPLETELY UNLOADED PRIOR TO SHIPMENT! DO NOT SHIP LIVE AMMUNITION OR SPENT SHELLS/CARTRIDGES IN YOUR FIREARM OR IN THE SAME BOX WITH YOUR FIREARM!! THIS IS A VIOLATION OF FEDERAL LAW!
PROCEDURE:
- Contact the appropriate warranty center from the companies listed below.
- Record the R/A number provided by the representative you speak with, if applicable.
- Record the Serial Number of your firearm BEFORE you send it.
- Send the complete firearm with all accessories, in the original packaging, unless instructed otherwise by the repair facility. If you no longer have the original packaging, advise the repair center for direction as to how to proceed.
- Pack your Firearm for safety and to prevent further damage during transit.
- Sender MUST prepay freight; C.O.D. shipments will NOT be accepted.
- It is recommended that you insure the shipment with the carrier, as LSI and/or the WARRANTY CENTER are NOT responsible for LOSS or DAMAGE during shipment.
- Items that cannot be repaired will be replaced, only. No credit will be given for defective merchandise (unless a replacement is unavailable due to inventory depletion, a current production equivalent will be provided for replacement).
- No replacement merchandise will be given until LSI receives the defective merchandise. Upon receipt of R/A, a replacement will be given.
PLEASE NOTE: Any alterations to stocks or other parts of our firearms renders the firearm’s warranty null & void.
WARRANTY
Cerakoted Stocks: 1 Year Warranty
Citadel Shotguns: 7 Years Warranty
You must register your firearm within 30 days of purchase here.
REPAIRS
For repairs on:
- Citadel M-1911 Semi-Auto Pistols (CERAKOTED ONLY)
- Citadel Shotguns
Legacy Sports International
4674 Aircenter Cir
Reno, NV 89502
Email: customerservice@legacysports.com
Phone: 775-828-0555
When contacting Legacy Sports International, please be prepared to answer these questions:
- Are you the Original Owner? Is the customer the Original Purchase?
- Your Name (Of who is sending the gun in.)
- Your Address (Where gun is being sent from.)
- Your phone number
- Proof of Purchase (Invoice#, Receipt)
MANDATORY
We need a copy of your receipt for our records to proceed with warranty repair. You can get Dealer’s Record of Sales of Firearm (DROS) from the FFL dealer where you picked up the firearm, by law they need to keep a bound book. - Serial Number
- Model Number (If you don’t know, leave blank.)
- Reason for return